CV

Career History

September 2021 - November 2021

Student + Researcher

Utilized key UX concepts such as tasks analysis, storyboards, use cases and user flow diagrams across case study projects.
Conducted user interviews and screened potential participants in case studies.
Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements.
Created and improved visual designs to catapult websites forward in terms of looks and usability.
Designed, built and maintained websites using authoring or scripting languages, content creation tools and digital media.

September 2019 - December 2020

Responsible for development within the full product development lifecycle from requirements gathering through design, implementation, testing, and support utilizing Agile methodologies to maintain project workflow.
Perform analysis of problems along with problem diagnostics and provide resolution.
Responsible for fixing program defects and creating change/patch documentation.
Responsible for performing detailed design of complex applications and complex architecture components as well as recommending implementation changes after peer reviews.
Design interfaces / mocks to be presented to customers for feedback.
Complete all appropriate documentation required to maintain the application.
Identify and communicate potential risks and roadblocks.

November 2011 - December 2015

Responsible for technical and programming development of state regulatory solution for proprietary web-based enterprise Student Management System.
Lead various phases of Software Development Life Cycle (SDLC) such as: Requirements Gathering, Functional Analysis/Design, Development and Testing.
Implemented requirements using VB.Net, C#, SSMS, ASP.Net to provide clients with tools to support their goals.
Built and maintained SQL scripts, indexes and complex queries for data analysis, mapping, and extraction.
Responsible for performance analysis, implementing improvements, optimization, and tuning existing development process to process more than 1,000,000 individual data records.
Responsible for establishing direct communication with clients to provide technical support and facilitate quick issue resolution techniques in order to enhance client-company relationship.
Conducted client interviews with key business users to collect information on business processes and user requirements.
Responsible for customer software upgrades and installations that involve multi-tiered, distributed environment as well as postproduction customer support.
Reviewed solutions to verify alignment with customer objectives, organization guidelines and benchmarks and industry best practices.

September 2010 - November 2011

Designed, tested and implemented code using object-oriented programming to enhance capability of existing legacy system.
Evaluated and maintained rule-based router system used in creation and maintenance of manufacturing processes.
Translated user requirements using manufacturing guidelines and knowledge acquisition into system requirements.
Implemented error proofing mechanisms for a more efficient and enhanced business technology practices.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions using service blueprints and journey maps.
Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.

CV: CV